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Hello everyone,
Haptik has come up with Interactive Bot Responses for WhatsApp bots. With these responses, you can enhance the responses that are sent to the users by the bot. There are three different interactive Bot Responses that you can configure:
You can learn more about these, here.
Hello everyone,
Yes, with Omnichannel Bot Prompts enabled on your bot, your users can now choose the Channel of their choice for having a conversation with your bot. They can choose from Facebook to WhatsApp to Instagram.
Isn't this great?
Since it has been observed that most people spend their time on these social media channels, it would be great if the users get to chat with the bot on the channel of their preference.
You can read more about it here.
Hello everyone,
With our Omnichannel Widgets feature, your users will be able to switch the Channels as per their choice for initiating a conversation with your bot. They can choose from WhatsApp to Facebook to Instagram.
Isn't that amazing? It has been observed that people spend most of their time on these social media channels, and if you have deployed your bot on these channels, you can leverage this feature on your Haptik bot's SDK to your advantage.
Try it yourself. Click here to learn more about it.
We have come up with a new logic for defining how a conversation is marked complete on Haptik.
So what does Completing a Conversation mean?
Completing a Conversation simply means that the conversation will be marked complete by the bot after a certain period of time. This period of time is 24 hours, which means that the conversation will be marked complete after 24 hours from the time the conversation was initiated.
You can read more about it here.
Hello everyone,
I am sure you all know about the Disambiguation messages, specifically the "Did you mean? button text" in the User Messages section of a Static Step. Now, you can configure this message for Multilingual bots too, which is very easy.
You just need to click on the language button alongside the Did you mean? button text and select the language of your preference, after which you can add the message to it.
You can learn more about it here.
Hello everyone,
Well, if you have an existing business on Shopify, you can integrate your Shopify business account with a WhatsApp bot, with the help of Commerce Plus bots of Haptik. It is easy to build and very effective when it comes to increasing sales.
You can refer to this article here to learn more about this feature and how to start using it for your business.
Hi.
Do you have your shop set up on Shopify?
If yes, then you can now set up WhatsApp campaigns with the help of Interakt's Proactive Messaging.
With this, you can send re-engagement messages to your users, because of which the users will be able to make better decisions with the products they have bought, or are planning to purchase.
You can set up campaigns for the following use cases:
You can read more about it here.
Hello everyone,
Well, analyzing business-related insights is an imperative task, in order to have a deep understanding of your customers, as well as their behaviors, their preferences, and even their needs.
This is where Brand Insights will help you. You can use Brand Insights to plug and play data on Tableau, to get a deeper understanding of the Conversational AI solution. Brand Insights can cover data around ROI metrics, Business related metrics, and others of the like.
You can read more about it here.
Hello everyone,
AI Agent Assist empowers your customer support agents on Zendesk with the information they need at their fingertips to ensure consistent responses & faster ticket resolution. Now agents don’t need to toggle between different tools or tabs to find information.
Our AI engine analyzes messages, identifies user intent, & assists agents with the right response recommendations, resulting in higher agent productivity & better customer experiences.
You can read more about it here.
Hello everyone,
So, Knowledge Connector is a feature that will enable your bot to send PDFs as a response to the user's queries. It is a feature that lets you leverage the data that you have in your product brochures. Now that is something you need to check out!
With this feature, a lot of your time will be saved in building a bot.
You can learn more about it here.
