You can store data in a Code step and use it on another Code step, as and when required. We can achieve this by using conversation_details. To know more about conversation_details, click here.
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Haptik's AI Agent Assist can empower your customer support agents with the information they need at their fingertips to ensure consistent responses & faster ticket resolution.
You can read more about it here.
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This feature is called "Preview & Transfer". Let us know in the discussions below if you like this new release and would it make your job easy!