You can store data in a Code step and use it on another Code step, as and when required. We can achieve this by using conversation_details. To know more about conversation_details, click here.

Haptik's AI Agent Assist can empower your customer support agents with the information they need at their fingertips to ensure consistent responses & faster ticket resolution.

You can read more about it here.

Don't believe me? Read here.

This feature is called "Preview & Transfer". Let us know in the discussions below if you like this new release and would it make your job easy!