Intent Discovery is the quickest and the most effective way for building a new bot, as it uses the existing information sources for this purpose. It primarily uses your previous chatbot conversations, the support tickets you had received previously, and also your Knowledge Base. It compiles all of this data to train your bot.


With all this data, you can ensure the fact that you have built a very user-friendly bot, that encompasses the use-cases that have already been asked in the past, as well as uses the capability of your Knowledge Base to address the user's queries with the help of appropriate articles.

You can read more about Intent Discovery, in this article.