Yes, we have now added a new icon to our bot's conversation screen, which is the Attachments icon. With this icon being added to the bot, a lot of things have gotten easier.


Previously, every time a user wanted to share a file in the conversation, the agents had to send the File-attachment-HSL to the user in the conversation, after which the user was able to send the files. But now, it has become very easy for the users to just click on the attachment icon and send files to the agents. Agents also need not store the file attachment-HSL anymore. Isn't that an amazing update!

You can read more about it, here.