Hello everyone, 

So, it might happen that you are able to access your bot on Staging Environment, but on the other hand when you move to the Production Environment, suddenly you lose access to your bot.

  • In such cases, you should first check if you have an account in the Production Environment. If you do not have an account on Production, then you should create a new user on Production, with the same credentials that were used on the Staging Environment. 
  • Secondly, you should also check if you have access to the particular bot on Production.
  • You should also check the business your bot is linked to and if you have access to both these Businesses and Bot on Production. It might happen that your bot is linked to one Business on Staging Environment, and is linked to another Business on Production Environment.

Make sure you do these checks.