Hello everyone,

So, at times, the Agents are marked "On a break" automatically on the Smart Agent Chat tool, and there are various reasons for this. Let us understand each of them -

• An Agent's status can be marked "On a break" if there is no activity on the system. The reason this is done is to make sure that the chats get assigned to only active agents.
  

• Another reason for the agent being marked "On the break" is that you must have ticked the "Chat Agent Inactive Auto Logout" permission while... (More)

Hello everyone,

So, it might happen that you are able to access your bot on Staging Environment, but on the other hand when you move to the Production Environment, suddenly you lose access to your bot.

• In such cases, you should first check if you have an account in the Production Environment. If you do not have an account on Production, then you should create a new user on Production, with the same credentials that were used on the Staging Environment.
• Secondly, you should also check if you have access to the particular bot on Production.
• You should also check... (More)