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Welcome to the world of Conversational AI!

General
General

A place to discuss topics anything under the sky related to Haptik, that don’t fall under any other categories. Share your feedback about the forum, post about the Haptik Platform, start a new discussion, etc.

Are you wondering as to why is an Agent marked "On a Break" on Smart Agent Chat?

Hello everyone,

So, at times, the Agents are marked "On a break" automatically on the Smart Agent Chat tool, and there are various reasons for this. Let us understand each of them -

  • An Agent's status can be marked "On a break" if there is no activity on the system. The reason this is done is to make sure that the chats get assigned to only active agents.
  • Another reason for the agent being marked "On the break" is that you must have ticked the "Chat Agent Inactive Auto Logout" permission while... (More)

Are you facing this issue where you are able to access your bot on the Staging Environment, but the same bot is inaccessible on Production Environment?

Hello everyone,

So, it might happen that you are able to access your bot on Staging Environment, but on the other hand when you move to the Production Environment, suddenly you lose access to your bot.

  • In such cases, you should first check if you have an account in the Production Environment. If you do not have an account on Production, then you should create a new user on Production, with the same credentials that were used on the Staging Environment.
  • Secondly, you should also check if you have access to the particular bot on Production.
  • You should also check... (More)

What to do if the data is not showing up on Intelligent Analytics?

Hello everyone, 

So, if there is an issue with the data on the Intelligent Analytics tool, you should initially check if this issue is on Staging or on the Production Environment. On the Intelligent Analytics tool, the data is only stored for the latest 90 days. You will not be able to see the data older than that. 

Apart from that, you should also cross-check the downloaded report from Intelligent Analytics, with the data available on the dashboard in order to ensure there is no inconsistency between the two. 

Are you getting "Be right back!" error?

Hello everyone, 

So, while trying to log in to Haptik, you might see this error message that says "Be right back!" on your screen. 

The reason you see this error is that either the entire server is facing downtime, or there is some maintenance activity going on. In such a case, you can try logging into Haptik after some time and you will be able to access the platform.