So, at times, the Agents are marked "On a break" automatically on the Smart Agent Chat tool, and there are various reasons for this. Let us understand each of them -
- An Agent's status can be marked "On a break" if there is no activity on the system. The reason this is done is to make sure that the chats get assigned to only active agents.
- Another reason for the agent being marked "On the break" is that you must have ticked the "Chat Agent Inactive Auto Logout" permission while... (More)