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We are live with Haptik on Whatsapp. We want to use Interakt now. We just want to know how do we migrate now cause ... is already registered and active.

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Where can I view all the customization options available for a chatbot built on Haptik? We'd like to change the look and feel of the IVA.

Answer

Hi @Rohit Sardeshpande ,

I believe the ask here is whether the image collected from the user on WhatsApp can be passed to the client's backend in a base 64 format. Technically, this seems doable with the following approach:
1. Collect the image in an entity on the WhatsApp number. We'll get an image url
2. Use python library on the code node to convert the image URL into a base64 format
3. Pass the base64 format to the clien't backend by making a POST request

Hope this helps!

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For WA, the images that we accept when shared by end user and pass to client business, can that be accepted in base 64 encoding?

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Chat Complete Message

Chat Complete Message is an optional message that you can send to users before completing the chats. This is usually useful in high traffic scenarios, where there is a known issue and the team is working on it. In this case, many users are waiting in the queue to get the same issue resolved. This message can be sent to these users in the queue, and then the chats will be closed.

To learn more, click here.